Why Do Some Places Have Great Customer Service and Others are Awful?
How important is good customer service to your shopping experience?
Word of mouth is a powerful marketing tool. If I receive excellent customer service, I’m very likely to share that news with anyone who wants to listen. On the other hand, if I receive horrible customer service, you can bet I’m going to share my story with everyone I see. I tell two friends, you tell two friends, and so on, and so on.
In today’s economy, store owners know how important it is to make customers happy. We live in an area inundated with choices when it comes to buying our goods and services. Personally, I would rather spend my money at an establishment that makes me feel like they value my business, rather than a place that doesn’t.
So we open the door to comments. Tell us your best and worst customer service experiences. I truly feel that establishments that go the extra mile to make customers happy should be recognized; conversely, if storeowners are rude and disrespectful they should be noted as well.
I’ll start off.
No matter what kind of day I’m having, I’m always happier after leaving Chik Fil-A at Waugh Chapel. The employees are always nice and happy to see us, and in a good mood. Even when slammed with a lunch crowd, they are always at the top of the customer service ladder and they always tell me it was their pleasure to serve me. The line always moves quickly and I get the impression that they are a well- organized establishment.
Now it’s your turn. If you feel a business is worth noting for their exemplary service, leave a comment. If you feel a business could use some improving, let me know. People are more likely to complain when they are displeased, but I think it’s important to recognize those businesses that go the extra mile to make the customer happy.